Please note that orders containing engraved ID tags will take an additional 5-10 days to process.
Shipping is $22 USD per order. Shipping is free on orders over $260 USD. All orders include tracking information.
Please note: some countries impose customs duties on goods, please confirm the customs duties in your country before placing an order. All customs duties are the responsibility of the customer.Arrival time 10-15 days（Depends on tracking information）
Returns
We’re sure you’ll love our products as much as we do. But in case you don’t, we make returns super easy. We accept all returns within 15days of you receiving the item for refund or exchange at your own cost.
All returns must be in new condition with tags still attached and items in their dust bags.
SoulPaws reserve the right to not issue refunds/exchanges if returned items are not in new condition as determined by our team.
To arrange a return email dingxiaoyan3@navenaver.com
Refunds
The customer is responsible for covering the cost of return shipping.
We’ll refund the purchase price to your credit or debt card or PayPal account within 3-5 business days of the item being received. The refund is exclusive of any shipping costs you have incurred.
Exchanges
We do ask that you choose your product and size carefully using our size guide. However, if you find yourself needing to make then we’ll make it easy.
If there is difference is price between the item purchased the one you want to exchange it for, we will credit or debit the card or PayPal account used on the initial purchase to cover the difference.
The cost to ship the new/replacement item out to you is the same as per our regular shipping rate and is dependent on your shipping location .
